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RackSphere:
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Support: Sphere Servers Ltd. offers support contracts on an annual basis for all products sold either directly by ourselves or through our expanding reseller network. In the event of support being purchased on your behalf by one of our resellers then please direct all queries to them in the first instance. Ad hoc support may be available to those without support contracts in the event of a crisis, after all it's not in our interests or yours to have ANY of our products with problems! Please contact us for further details. Support contracts are designed to get you out of trouble fast and maintain services, whereas a warranty repair will require equipment return. |